Better status level means more rewards. Find out how you can level up and maximize your earnings.
Every OhmConnect user has a Status Level, ranging from Silver to Diamond. Your Status is determined by looking at the previous five days in which you had at least one eligible event and averages the percent reduction you achieved over all your events on those five days. The higher your Status, the higher the discount you can redeem in the Rewards Marketplace.
Silver Status means you've fully enrolled (connected your utility and signed our enrollment form) and are able to earn rewards for participating in OhmHours and AutoOhms every week. You'll earn Watts for reducing energy, which you can redeem in the Rewards Marketplace.
We look back at your OhmHours and AutoOhms during the past five days, and calculate the average energy you reduced. If your average reduction is more than 15% of what we expected you to use, you'll level up to Gold Status and earn a 5% discount on all rewards in the Rewards Marketplace.
If your average reduction is more than 40% of what we expected you to use, you'll reach Platinum Status and earn a 15% discount on all rewards in the Rewards Marketplace.
This is the top, folks. If your average reduction is more than 80% of what we expected you to use, you'll reach Diamond status and earn a 30% discount on all rewards in the Rewards Marketplace.
You can learn about the conditions needed to achieve each Status Level here.
“I should be at the next status level now, why hasn't it changed?”
Status levels get updated once a day at 5AM. Wait a day and you should see your updated status. If it’s been longer than a day, you can reach out to customer service.