Privacy Policy

Effective Date: August 25, 2022

 
OhmConnect, Inc. (“OhmConnect”) understands that you care about how we collect, use, and share information when you interact with our websites, mobile applications, and energy management products and services more fully described below (the “Services”), and we value the trust that you place in us. This Privacy Policy explains:

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  the types of information we collect through our Services
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  how we use and protect that information
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  the types of information we may share with others and under what circumstances
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  the choices you have regarding our collection, use, and sharing practices
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  details regarding our use of third-party cookies and other tracking technologies

This Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to websites and mobile applications that are not affiliated with OhmConnect but that may link to the Services or be linked to from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices.

The Services, which are described in detail in the Terms of Service, are designed to use information that you make available to us from your electric utility records to coordinate energy reductions at specific times and to sell those aggregate reductions in energy markets. We offer you prizes and rewards when you participate in our energy reduction programs.

Types of Information We Collect

In order to provide the benefits of the Services, OhmConnect collects the following information when you set up and use the Services:

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  Contact information such as your name, email address, and phone number when you register to use our Services or when you are referred to us by someone else through one of our referral programs
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  Mobile phone number
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  Information you provide when you complete a survey administered by us or a service provider acting on our behalf
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  Information you submit to inquire about or apply for a job with us
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  Information you provide when you participate in on of our contests, sweepstakes, or other promotional offerings or referral programs
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  Contact information of individuals whom you refer to us for marketing purposes
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  Information, including content and materials, you provide through features in our Services that allow you to post content
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  Your electric utility records, energy consumption data, and other account information from your utility
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  Your login credentials for the connected devices, such as smart thermostats, that the Services will manage on your behalf at your request
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  Instructions that you or other users in your household have transmitted through the Services or connected devices
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  Contact information of individuals whom you refer to us as candidates to use our Services
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  Your postal address when you purchase merchandise through Services and residential address when you use our Services
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  Your Social Security Number, if you win prizes that require us to file reports for federal tax purposes
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  If you contact us, we may keep a record of that correspondence and any contact information provided

When you engage in a transaction using a credit or debit card through our Services, we use a payment processor to process your payment. OhmConnect does not collect or store payment card information.

We also collect certain types of information automatically when you interact with the Services. This information includes:

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  Details about your visits to our Services and information generated in the course of your use of our Services, including timing, frequency, and pattern of service use; date and time you accessed the Services; traffic data; location information; weblogs and other communication data; the resources that you access; and how you reached our Services online
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  Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system, and browser type
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  Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence
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  Information that you make available to us on a social media platform (such as by clicking on a social media icon linked from our Services), including your account ID number or username and other information included in your posts
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  Information from connected devices linked to our Services, including their status (such as whether they are powered on or off, and details about any product cycle or function they are performing)

Other companies may collect usage information on our behalf through the use of cookies or other tracking technologies. Specifically, Google Analytics, through the use of such technologies, helps us analyze how users interact with and use our website, compiles reports on website activity, and provides other services related to our website activity and usage. The technologies that Google uses may collect information such as your location, time of visit, whether you are a return visitor, and any referring website. You can learn more about Google’s partner services and how to opt out of Google’s analytics tracking on Google’s Privacy and Terms website.

Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other web traffic data. Cookies are used for security purposes, to facilitate online navigation, to display information more effectively, and to personalize your experience while using the Services, as well as for online tracking purposes. We can recognize your computer to assist your use of the Services. If you do not want information collected through the use of cookies when using the Services, most browsers provide a simple procedure that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer of a particular cookie (or cookies) to your computer from a particular site. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may also be able to opt out of or block tracking by interacting directly with the other companies who conduct tracking through our Services.

We use website and application analytics services provided by service providers and third parties (“partners”) that use cookies and similar technologies to collect information about website and application use and to report trends, without identifying individual visitors. The partners that provide these services may also collect information about your use of third-party websites. We also may use pixel tags (also known as web beacons and clear GIFs) in connection with some Services to, among other things, track the actions of users of the Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

Below is a list of partners with links to more information about their use of your information and how to exercise your options regarding tracking.
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We may also collect information about you from third parties, such as vendors that provide email addresses for marketing purposes. We may also collect the information listed above about you from third parties to use for ad measurement and ad retargeting.

Your browser or device may include “Do Not Track” functionality. We do not honor Do Not Track signals at this time.

How We Use Your Information

We use Personal Information for the following purposes:

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  To provide and support the Services, process payments, fulfill orders, and send service communications
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  To enable additional features on our Services and to provide you with a personalized service, including on other platforms of your choice
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  To create custom audiences on social media sites and otherwise for advertising and marketing
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  To improve our products and services and for research and development
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  For troubleshooting and maintenance
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  To communicate with you about your account and our Services
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  To conduct surveys, promotions, contests, and sweepstakes
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  To understand how our Services are being used, track site performance, and make improvements
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  To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services
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  To protect and secure our Services, assets, network, and business operations
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  To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests

With Whom We Share Your Information

‍Service Providers:
We engage vendors to perform functions on our behalf which may include data analysis, surveys, data hosting, information technology, payment processing, customer support, warranty services, email delivery, research and development, billing and collection, security, and auditing.

Corporate Affiliates:
We share information with other members of our group of companies.

Business Partners:
We share information with business partners whose products and services we use and promote and who may sell products and services of interest to you and with whom we may partner on product and service integration.. However, personal data collected through the short code won't be shared, sold or rented to affiliated or unaffiliated third parties for their own marketing purposes.
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Social Media Platforms:
Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through digital cookies and other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with its application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls that they make available to you. We also share your personal information with social media platforms for the purpose of creating custom audiences and advertising. We also share your personal information with social media platforms for the purpose of creating custom audiences and advertising.

Companies Involved in Advertising:
We partner with companies that assist us in advertising to those who may be interested in the Services. We also partner with other companies who use tracking technologies on our website to collect or receive information from the Services and elsewhere on the Internet which they then use to measure and target ads to you.

Public Entities:
We share your information with public entities, a state public utilities commission or a grid operator, to evaluate energy consumption data and to measure the amount of energy saved through OhmConnect’s management of your Connected Devices.

Investor-Owned Utilities:
We may share your information with your investor-owned electric utility (IOU) when you direct us to disenroll you from your IOU’s demand response program so that you can use our Services.

In Connection with Legal Process:
We share information when we believe in good faith that we are lawfully authorized or required to do so to identify, contact, or bring legal action regarding injury or interference with the rights and property of OhmConnect or its affiliates or to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests.

Additional Information About our Data Collection and Sharing Practices

Security

Right to Opt Out of Sale of Personal Information to Third Parties

Right to Know and Request Access to and Deletion of Personal Information

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  If you have an account with us, you may log in to your account and submit the request via the Delete Account option in your Settings menu.
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  By emailing us at privacy@ohmconnect.com.

Notice Regarding Participation in Data Collection or Sharing for Financial Incentives

Special Information for Job Applicants

Updates to this Privacy Policy