# What Is Your Refund and Return Policy?

> OhmConnect has partnered with Happy Returns to provide two easy ways to return and refund items purchased from our store      Option 1 In Person ContactFree

Source: https://ohmconnect.kustomer.help/help/what-is-your-refund-and-return-policy-rk0Uzjw8d

Last updated: 2024-02-15T22:16:55.587Z

## OhmConnect has partnered with Happy Returns to provide two easy ways to return and refund items purchased from our store. 

### [Visit our returns and exchange portal here](https://ohmconnect.happyreturns.com/)

You'll need the order ID or the email address used when placing the order as well as your Zip Code to start a return or exchange.

*   Start your return or exchange to receive a mailing label to box and ship your items.
*   You'll receive an email when your return is received and your refund has been processed.
*   Please allow 5-10 business days for your refund to be initiated. 
*   Available for all products purchased from our store.

  

### Return Criteria

We provide refunds or returns for unopened items in new condition that are purchased from our store, meet certain criteria, and are completed within the refund window. Items that are opened or damaged may be denied a refund or exchange, so please keep this in mind before opening your items. You are also responsible for determining the compatibility of devices with your home before you purchase them from the OhmConnect Store, and before you open the box when they arrive.   
  

### Return Window

Items that are purchased from the OhmConnect Store that meet the return criteria and are returned within the 30 day return window are eligible for receive a refund or exchange. There may be exceptions with specific promotions, so please consult the Terms & Conditions accordingly.  
  

### Exchanges

The only items available for exchange at this time are Google Nest Thermostats. This allows you to exchange the color of your device.