# What if I See 'Issue' on My OhmConnect Dashboard?

> Read on for steps to take when you see Issue on your OhmConnect dashboard  If we are experiencing an issue receiving your energy use data from your utility 

Source: https://ohmconnect.kustomer.help/help/what-if-i-see-sce-issue-or-pg-e-issue-or-sdg-e-issue-on-my-dashboard-Hy9ZSKoVd

Last updated: 2026-01-15T20:05:04.368Z

## Read on for steps to take when you see 'Issue' on your OhmConnect dashboard!

If we are experiencing an issue receiving your energy use data from your utility, you will see an "Issue' banner below your status on the main OhmConnect dashboard page (see image below). In most cases, this indicates that your utility has not yet sent the meter data for a recent, or multiple, OhmHour events.   
  

Following an OhmHour event, you will see 'calculating' next to the event details on your dashboard, however once the meter data is sent from your utility, your dashboard will update to reflect your event performance and earnings. In instances when over a week has passed, and you still see the 'Issue' message, you will need to reach out to your utility directly!

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/594d9a35f91a762e00d054872a6c6cd4.png)

### Next Steps

The more members to alert their utility of these lapses or gaps in energy information, the quicker we can work to get the issue resolved! So, we would urge you to reach out to your utility directly, tell them you're a member of OhmConnect, and that you're missing information for the specific date and time.

### SCE

Phone: 1-800-655-4555

Twitter: @SCE

### PG&E

Phone: 1-800-743-5000

Twitter: @PGE4Me

### SDGE

Phone: 1-800-411-7343

Twitter: @SDG&E