# Troubleshooting TP-Link Smart Plug Connectivity Issues

> Is your TPLink Smart Plug not behaving the way you would expect Follow these steps to trouble shoot the issue   If youre currently experiencing connectivity

Source: https://ohmconnect.kustomer.help/help/troubleshooting-tp-link-smart-plug-connectivity-issues-rkzwXDULu

Last updated: 2023-06-20T17:29:24.115Z

## Is your TP-Link Smart Plug not behaving the way you would expect? Follow these steps to trouble shoot the issue! 

If you're currently experiencing connectivity issues with your TP-Link Smart Plug on either the OhmConnect Dashboard or the Kasa Smart App, below are a list of recommendations to get your TP-Link back up and running. 

  

In most cases, we have found that removing the TP-Link smart plug from the Kasa Smart app will resolve the issue. 

### Here are the steps:

1\. Open up the Kasa Smart App on you phone or tablet.

  

2\. Tap Devices in the bottom left corner.

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/edae7525587ba5c3e80f8c929d2c4fe3.png)

  

  

3\. Locate the smart plug that is experiencing the issue and click the power icon to the right of it. 

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/54846ca48ad146b1a715ff8b08007246.png)

  

4\. Tap the gear icon in the top right of the screen to access settings for this device.

  

5\. Scroll down to the bottom of the page and tap 'Remove Device'.

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/5c5a320f59c1cf3ee291ab11d4a05171.jpeg)

  

  

5\. Confirm that you want to remove the TP-Link by tapping 'Remove Device' again. This will remove your device from the Kasa Smart App and the OhmConnect dashboard. 

  

**To note:** Your TP-Link will be reset to Factory Default Settings and you will need to re-add the TP-Link to Wi-Fi, and you Kasa Smart App.

  

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/ff35f3f67e8f28a8a3cbd202f7a98b96.jpeg)

  

  

### Connectivity Issues During OhmHours and AutoOhms  
  

If you are experiencing issues with your TP-Link during OhmHours and AutoOhms, such as the TP-Link is not powering down and back on correctly, below are a few things to consider.  
  

1.  Are you connected to Wi-Fi? TP-Link devices need a strong, solid Wi-Fi signal to operate correctly. You'll want to ensure that your TP-Link has a clear line to your router, and is not located far away from the router.  
      
    
2.  Do you have a conflicting Kasa schedule? It’s possible that you have your smart plugs pre-programmed to a schedule in your Kasa app that is conflicting with your OhmHours. Take a look through the app to find out what has been pre-programmed in Kasa to determine if this may be the cause of the issue. 

  

If you're still experiencing issues, please reach out to TP-Link Support [here](https://www.tp-link.com/ca/support/contact-technical-support/)!