# How to Reauthorize Your PG&E Utility

> If there has been a disruption to your PGE utility connection heres how the reauthorize your utility with OhmConnect   There are a number of reasons that co

Source: https://ohmconnect.kustomer.help/help/how-to-reauthorize-your-utility-pg-e-BkrOOPASO

Last updated: 2024-07-23T20:12:35.990Z

## If there has been a disruption to your PG&E utility connection, here's how the reauthorize your utility with Renew Home, the parent company of OhmConnect!

There are a number of reasons that could lead to your utility no longer being connected, including changes made to your physical smart meter, the authorization was revoked on the utility side, or you moved. Follow these simple steps to reauthorize your PG&E utility connection:

1. [Log in](https://app.ohmconnect.com/settings) to your OhmConnect dashboard settings page.   
  

2\. Click 'Utility Account & Event Eligibility'.

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/6096046f72185157004b274e4ed0c1d2.png)

  

3\. Click 'Connect my Utility'. There are instances where you may see "Reconnect' or "Connect'. Any of these options will initiate the connection process. 

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/447241724d6f8b1d5e6a78f9e6ec77ab.png)

  

  

4\. You will be re-directed to your PG&E account to complete the process.   
  

5. Review your information before submitting! Ensure that all the information is correct including the access duration being indefinite, account number, address, name, etc. Once you verified all the information, hit the "Submit" button.   
  

6\. You will be redirected back to OhmConnect with a message that confirms you are all set!

### What's next?

You've now done everything you need to reauthorize your utility! Following this, your utility will verify your authorization and confirm with Renew Home that they have everything they need. This process can take up to 4-6 days. Contact support for help if it's been longer than one week and you've not yet received an event. **To note:** Please do not try to reconnect multiple times; it will just further delay the process.