# How to Update Your OhmConnect Account Details

> Follow this guide to make changes to or update your account details such as phone number PayPal and password  Password  If you need to update your OhmConnect

Source: https://ohmconnect.kustomer.help/help/how-to-change-your-ohmconnect-account-password-BJ0Y6nD4_

Last updated: 2025-11-20T23:56:54.483Z

## Follow this guide to make changes to or update your account details, such as your Password, PayPal details and phone number!

### Updating Your Password

If you need to update your OhmConnect password, you can do so via the 'Edit' tab at the top of your OhmConnect dashboard [settings page](https://app.ohmconnect.com/settings). Once you have entered and confirmed your new password, remember to save the changes! 

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/2dd4afbf79253efa6f254ef90646594d.png)

  

### Forgot Your Password

If you are having issues accessing your account, or have forgotten the password for your account, please follow the steps below:

Enter your OhmConnect account email and click 'Forgot Password?'

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/61bef7a32677d0655931edbd5bcd7c0e.png)

  

Re-enter your OhmConnect account email and click continue to trigger a password reset email.

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/4498a1c5225708bb5c2878170ecd3873.png)

**Note:** The reset email will take a few minutes to be delivered. Please also check your spam folder as they often re-route there.

  

### How to Add or Update Your PayPal Details

All of your hard earned Watts can be easily cashed out to PayPal. To enter, or update your PayPal details, navigate to your OhmConnect dashboard [settings page](https://app.ohmconnect.com/settings/profile) to the field directly below 'Phone Numbers'.

  

Enter your PayPal email address and click the 'Save' button.

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/cbb6aadfd6c1912000cbf28137ac511a.png)

  

You will receive a follow-up email from OhmConnect to confirm the changes to your account.

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/2f3e24855aa60b5cc36b473fb04ed226.png)

  

**Note:** This email may take a few minutes to be delivered. Please also check your spam folder as they often re-route there.

  

### Phone Number

Whether you need to update your existing phone number, or add an additional number to your account, you can do so on your settings page under the 'Phone Numbers' section. Adding an additional number to your account means other family or household members will receive upcoming OhmHour event notifications as well! Keep in mind that you are only able to add additional phone numbers, and not emails for notifications. [Click here](https://www.ohmconnect.com/help/help/unsubscribe-from-ohmconnect-emails-and-notifications-SyBsABcNO) for more details on how to adjust or make changes to your notifications settings. 

  

![image shows account details page and where to edit your phone number](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/eb7b69d25d67cef7ec8792b89638e55e.png)

  

### Two-Factor Authentication

Two-factor authentication (2FA) provides an extra layer of security to your account and ensures that you are the only one able to access it! This form of authentication is a common method of security these days, and you've probably encountered it on Google, Facebook, Apple, Twitter and many other sites. At OhmConnect, when we detect a login attempt, on a device or browser that you've not used before, you are required to enter a code that is sent to the email address or cell phone associated with your account. This added layer of security prevents anyone else from accessing your account, even if they have your password!

### 2FA will be required when: 

*   You are logged into one browser across devices, such as Chrome, and you log in to your dashboard on an another device. For example, you usually log in through Chrome on your phone, and you attempt to log in through Chrome on your laptop.   
      
    
*   You log in on the same device, but from a browser you've not logged in on before.  
     

When 2FA is activated, you will be asked to select either the phone or email that you would like the code sent to. Once you receive the code, please enter it in the field provided and click 'Continue'.   
  

**To note:** The 2FA code you receive expires after 5 minutes. So, if you attempt to enter it after that point, you will need to go through the process from the start. 

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/545d629003761635dfce107635117a48.png)

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/448188e357ddff5f72eb04e3d1d63b0d.png)