# Connect your PG&E Utility Account

> Follow these steps to connect your PGE utility account to OhmConnect  When demand on the energy grid is high OhmConnect rewards you for saving energy during 

Source: https://ohmconnect.kustomer.help/help/connect-your-pg-e-utility-account-HyEUEwAru

Last updated: 2025-09-11T20:03:45.354Z

## Follow these steps to connect your PG&E utility account to Renew Home, the parent company of OhmConnect.

When demand on the energy grid is high, we reward you for saving energy during OhmHours and AutoOhm events. Renew Home, the parent company of OhmConnect partners with select utility providers, such as PG&E, who send us your energy usage via data from your smart meter. 

  

### Here is a guide that will walk you through the steps to connect your PG&E utility account: 

1\.  Connect to PG&E [here](https://app.ohmconnect.com/signup/account).

2\.  Login to your PG&E utility account (see image below)

  

![sign in the share your data screen on the pge site](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/c506e805c339ef623e3f85404b4ea67a.png)

  

3\. If directed to the Authorize Access to Your Data page, type Renew Home into the ‘Add new authorization’ field. Click ‘Next’. Note: If you were routed to OhmConnect after clicking ‘Next’, please log back into your OhmConnect account and repeat this step.  
  

4. Ensure that the correct address and account are populated (see image below). **Note:** If you have multiple homes, you will need to select the appropriate account by clicking on the blue triangle in the box 'Select all Service IDs for all Account'.  
  

  

![](https://cdn.kustomerhostedcontent.com/media/5e711cd73683d2001204fe31/d0c30248f7a3519879b4e7ebee639934.png)

  

  

5\.  Click 'Submit' at the bottom right-hand corner. You may need to scroll to the bottom of the page to see the button. Once you click submit you'll be directed back to the OhmConnect site. 

  

You're connected, now what? It can take up to two weeks for PG&E to confirm your enrollment and begin sharing your utility meter data with us. In the meantime, familiarize yourself with your OhmConnect dashboard, take a look around the [Rewards Marketplace](https://app.ohmconnect.com/rewards), or check out our [Blog](https://www.ohmconnect.com/blog) for energy-saving tips and tricks! 

  

### Frequently Asked Questions

*   How will I know my utility is connected? Once you have completed the utility connection process via your utility account website you will be returned to the OhmConnect site. After this, you will receive an email letting you know that your utility is connected and you're all set!  
      
    
*   Why do you need my smart meter data? We are required by the state to receive and submit billing, meter, interval usage, program participation, and customer information to be able to pay you for reducing energy. None of this information includes things like your Social Security number or payment information.  
      
    
*   Why am I sharing data with Renew Home and not OhmConnect? Renew Home is the parent company of OhmConnect. When you authorize data sharing with Renew Home, you will be taking part in the OhmConnect demand response experience!  
     
*   What data is sent to Renew Home? The information you agree to share with Renew Home includes information regarding other Demand Response programs you may have signed up for in the past, if you have a gas or electric account, the meter ID associated with your physical meter, and how fast your meter collects your data and historical data.  
      
    
*   If you see an error message indicating you do not have an electric service, please read about it [here](https://www.ohmconnect.com/help/what-does-we-cannot-find-an-electric-service-account-with-these-credentials-mean-rJnjjr9Vu).