While we are constantly improving the reliability of our #OhmHour notifications and device controls during #OhmHours, there may still be times where we fail to send a notification or turn off devices in a timely fashion.
Our new automated event forgiveness feature will do the following:
- Recognize that we did not send you an #OhmHour start notification within 5 minutes of an #OhmHour starting and/or had a failure on our end to control your devices at the beginning of an #OhmHour.
- Email you and put an announcement on your dashboard to let you know that it happened and what we are doing about it.
- Protect your streak and remove any negative points if needed when your results get processed.
Please note that step 3 will only happen when your data comes in from your utility.
If you had an issue with devices or notifications during an #OhmHour, please check your email first to see if you received an email from us. If you weren't notified, please feel free to contact customer support to review your situation.