Troubleshooting

Scott Matt avatar Sam Lee avatar T
19 articles in this collection
Written by Scott Matt, Sam Lee, and Team OhmConnect

Why do I have less stars for qualifying for the $100,000 Grand Prize than I have won Prize #OhmHours?

Things i need to understand to qualify for the grand prize. Learn more to earn more...
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

What does "No points, Carbon" mean on my performance dashboard?

I see "Carbon, No Points". What does that mean?
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Change Your Utility Company Information

The system selected a utility company that isn't yours...Follow the instructions to know more.
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Meter not current

Reasons why your utility status says your "meter not current"
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

What if I see "SCE Issue" or "PG&E Issue" or "SDG&E Issue" on my Dashboard?

Data not received by your utility shows an error on your dashboard.
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Duplicate Account

Click here if you have signed up with another account in our system with the same utility credentials.
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

PG&E Error Message

You tried to connect your PG&E account but you got an error message...
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Forgot my username or password

What do I do if I forgot my username or password?
T
Written by Team OhmConnect
Updated over a week ago

Finding Your Service ID - SCE

How do I find my SCE Service ID number?
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Finding Your Service ID - PG&E

How do I find my PG&E Service ID number?
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

How do I update my address if I move?

Congrats on your move! Time to update your account...
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Why was I only given a few minutes notice before an #OhmHour?

You are notified as soon as the information is received via the energy operators.
T
Written by Team OhmConnect
Updated over a week ago

Why did my smart device shut off early before the #OhmHour began?

A lot of users queued up to send the shut-down signal out therefore the process starts early.
T
Written by Team OhmConnect
Updated over a week ago

Finding Your Service ID - SDG&E

How do I find my SDG&E Service ID number?
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Why am I not receiving the confirmation text?

Contact your service provider to receive OhmConnect alerts on your phone.
T
Written by Team OhmConnect
Updated over a week ago

Event Forgiveness

Event forgiveness...An automated feature used as a reminder.
T
Written by Team OhmConnect
Updated over a week ago

How do I unsubscribe from OhmConnect emails?

Hit the "Unsubscribe" button.
T
Written by Team OhmConnect
Updated over a week ago

Understanding "TBD" #OhmHours and Your Utility Data Status

TBD results due to no #OhmHour, until the meter data from a utility is received.
T
Written by Team OhmConnect
Updated over a week ago

How do I close or delete my OhmConnect account?

Sorry to see you go!However,navigate to your Settings page and find your Account Details window to close or delete your OhmConnect account.
T
Written by Team OhmConnect
Updated over a week ago