Thanks for signing up for OhmConnect! We're excited to help you connect your utility account so we can know how much energy you are saving -- that's how we know to reward you.

How will you do this? Simply follow the steps below to connect your PG&E account. It's safe, secure, and takes just 2 minutes!

We highly recommend doing this step from a computer rather than mobile phone due to slow mobile response time.

Step 1: 

Please go to your settings page and click on "Connect Utility" found under your Utility Details widget.

Step 2: 

You will be asked to confirm your zip code and your utility company provider - in this case, please make sure it says "Pacific Gas and Electric."

Step 3: 

After confirming your zip code utility provider, you will be asked to log into your PG&E account.

Step 4: 

Filling out your credentials will take you to this page.

You will not need to fill out any information here, it will already be populated. If you have multiple homes, you will need to select the appropriate account by clicking on the blue triangle in the box "Select all Service IDs for all Accounts."

Step 5: 

Once you are done confirming your information, click "Submit" at the bottom right-hand corner. You may need to scroll to the bottom of the page to see the button. Once you click "Submit" you'll be directed back to OhmConnect's site.

That's it! It can take up to 2 weeks for PGE to confirm your enrollment with us and send us your meter data. Once they do, you'll be automatically advanced to Silver status and rewarded for those 2 weeks worth of #OhmHours. 

If you see that your account has not been bumped to Silver status within 2 weeks, please try re-authorizing your account using this FAQ.

Common Questions

  • Why do we need your meter data? We are required by the state to receive and submit billing, meter, interval usage, program participation, and customer information to be able to pay you for reducing energy. None of this information includes things like your Social Security number or payment information. 
  • What info gets sent to us? The information you're agreeing to share with us includes data points like other energy efficiency programs you may have signed up for in the past, if you have gas or electric accounts set up, the meter ID associated with your physical meter, how fast your meter collects your data, and historical data, and which the state uses to calculate your forecast.
  • If you see the below error message, please read about it here
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