Referring people to OhmConnect helps us grow the community. When someone you referred reaches Silver and actively participates in #OhmHours, beating their forecast and earning points, you'll get 2000 points. Learn more about our current referral promo here.

Issues with Referrals Reaching Silver
Sometimes a referral may not reach Silver right away. There are a few reasons why this can happen:

  1. They could be awaiting utility approval.

  2. They may need to disenroll from a conflicting Demand Response Program (DRP). 

  3. They may be attached to a utility we do not yet support, and thus may not be able to reach Silver status.

Issues with Participation
We award referral bonuses to users who are actively engaging with the #OhmHours they get and saving energy by beating their forecasts! We are passionate about reimagining the way we use energy, and we want users to join in on the fun!

Before you request a review of one of your referral's status, here are a few things you can do first:

  1. Check your Referral Dashboard to see what their current status shows. If their status shows Carbon or Bronze, they still need to get fully connected before you can both get paid. 

  2. Check your Referral History csv for more information about your referrals status. You can see more information about how to read the Referral History .csv file here.  

  3. Reach out to your referral directly, and see what their status level is on their dashboard, and if they have been participating in #OhmHours over the past month.

Please note, for privacy reasons, we cannot give updates on the status of another user's account. We encourage you to have your referral contact us so we can work with their account directly and help them get paid!

If you still need help with your referral, please don't hesitate to contact us and please provide the following information:

  1. The email address that your referral used to create their OhmConnect account.

  2. The issue you are having. (Referral not appearing, points not paid out, etc.)

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