Current Known Issues

Scott Matt avatar Sam Lee avatar Akshay Madane avatar
14 articles in this collection
Written by Scott Matt, Sam Lee, and Akshay Madane

Google Nest Changes Coming

Nest, thermostat, connection, device
Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

SMT Data Delays leading to TBDs from July to present for some users

Users are seeing TBD for all #OhmHours from July to present.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

SCE Data Delays leading to TBDs from 9/12 to present

Users are seeing TBD for all #OhmHours from 9/12 to present.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

SCE website unavailable

SCE's website is currently down
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Users receiving fewer #OhmHours after summer

Reduced number of #OhmHours during the fall/winter months.
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Buddy Program discontinued

The Buddy Program is coming to an end.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Hotmail and Outlook users not seeing their #OhmHour notifications

Streak/negative points shields will not be awarded to Hotmail users who did not receive a notification.Team is trying to resolve the issue.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Unable to connect electric cars with Chargepoint

Electric cars connectivity issue with chargepoint via OhmConnect.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Spin to Win not working

Spin to Win on the Token Marketplace is currently not working
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

PG&E website issues

Are you seeing the PG&E website flashing black and white?
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Toronto Data Issues

Following THESL's Green Button fix, there are still some issues...
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

SmartAC reducing PG&E users to Bronze status

OhmConnect users dropped down to Bronze Status. Contact support to restore your previous status.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

PG&E Error Message "No Account(s)/SA(s) exists for the given criteria. Please try again later."

You tried to connect your PG&E account but you got an error message...
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Sharing to Facebook upon cash out not paying out 50 points.

Posting to Facebook results in bonus points not being paid out.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago