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Troubleshooting
Troubleshooting
22 articles in this collection
Written by
Scott Matt
and
Sam Lee
How to change your OhmConnect account password
It's a good idea to periodically change your password to keep your acount safe and secure. Here's how.
Written by
Scott Matt
Updated over a week ago
Forgot my username or password
What do I do if I forgot my username or password?
Written by
Scott Matt
Updated over a week ago
How do I update my address if I move?
Congrats on your move! Time to update your account...
Written by
Sam Lee
Updated over a week ago
Why do my #OhmHours show TBD?
If your #OhmHour is over we show "TBD". Know more via our article.
Written by
Scott Matt
Updated over a week ago
Why do I have less stars for qualifying for the "Your Energy Bill Paid for Life" Grand Prize than I have won Mega #OhmHours?
Written by
Scott Matt
Updated over a week ago
Meter not current
Reasons why your utility status says your "meter not current"
Written by
Sam Lee
Updated over a week ago
How do I close or delete my OhmConnect account?
Sorry to see you go!However,navigate to your Settings page and find your Account Details window to close or delete your OhmConnect account.
Written by
Scott Matt
Updated over a week ago
How to unsubscribe from OhmConnect emails and text notifications.
Hit the "Unsubscribe" button.
Written by
Scott Matt
Updated over a week ago
What does "No points, Carbon" mean on my performance dashboard?
I see "Carbon, No Points". What does that mean?
Written by
Sam Lee
Updated over a week ago
Change Your Utility Company Information
The system selected a utility company that isn't yours...Follow the instructions to know more.
Written by
Sam Lee
Updated over a week ago
What if I see "SCE Issue" or "PG&E Issue" or "SDG&E Issue" on my Dashboard?
Data not received by your utility shows an error on your dashboard.
Written by
Sam Lee
Updated over a week ago
Duplicate Account
Have you or someone else in your household already signed up with OhmConnect?
Written by
Sam Lee
Updated over a week ago
Finding Your Service ID - SCE
How do I find my SCE Service ID number?
Written by
Sam Lee
Updated over a week ago
Finding Your Service ID - PG&E
How do I find my PG&E Service ID number?
Written by
Sam Lee
Updated over a week ago
Why was I only given a few minutes notice before an #OhmHour?
You are notified as soon as the information is received via the energy operators.
Written by
Scott Matt
Updated over a week ago
Why did my smart device shut off early before the #OhmHour began?
A lot of users queued up to send the shut-down signal out therefore the process starts early.
Written by
Scott Matt
Updated over a week ago
Finding Your Service ID - SDG&E
How do I find my SDG&E Service ID number?
Written by
Sam Lee
Updated over a week ago
Why am I not receiving the confirmation text?
Contact your service provider to receive OhmConnect alerts on your phone.
Written by
Scott Matt
Updated over a week ago
Event Forgiveness
Event forgiveness...An automated feature used as a reminder.
Written by
Scott Matt
Updated over a week ago
Additional PayPal Troubleshooting
Want to know about how to resolve Paypal verification issue. Get an insight inside.
Written by
Scott Matt
Updated over a week ago
What if I opt out of an #OhmHour but I was still counted?
No worries! Just send us the required data via customer support.
Written by
Scott Matt
Updated over a week ago
Why did my points change? Why is my balance suddenly negative?
All calculations made are received from your utility.If you missed your forecast and earned negative points,read to learn more.
Written by
Scott Matt
Updated over a week ago