Troubleshooting

How to change your OhmConnect account password

It's a good idea to periodically change your password to keep your acount safe and secure. Here's how.

Written by Scott Matt
Updated over a week ago

Forgot my username or password

What do I do if I forgot my username or password?

Written by Scott Matt
Updated over a week ago

How do I update my address if I move?

Congrats on your move! Time to update your account...

Written by Sam Lee
Updated over a week ago

Why do my #OhmHours show TBD?

If your #OhmHour is over we show "TBD". Know more via our article.

Written by Scott Matt
Updated over a week ago

Why do I have less stars for qualifying for the "Your Energy Bill Paid for Life" Grand Prize than I have won Mega #OhmHours?

Written by Scott Matt
Updated over a week ago

Meter not current

Reasons why your utility status says your "meter not current"

Written by Sam Lee
Updated over a week ago

How do I close or delete my OhmConnect account?

Sorry to see you go!However,navigate to your Settings page and find your Account Details window to close or delete your OhmConnect account.

Written by Scott Matt
Updated over a week ago

How to unsubscribe from OhmConnect emails and text notifications.

Hit the "Unsubscribe" button.

Written by Scott Matt
Updated over a week ago

What does "No points, Carbon" mean on my performance dashboard?

I see "Carbon, No Points". What does that mean?

Written by Sam Lee
Updated over a week ago

Change Your Utility Company Information

The system selected a utility company that isn't yours...Follow the instructions to know more.

Written by Sam Lee
Updated over a week ago

What if I see "SCE Issue" or "PG&E Issue" or "SDG&E Issue" on my Dashboard?

Data not received by your utility shows an error on your dashboard.

Written by Sam Lee
Updated over a week ago

Duplicate Account

Have you or someone else in your household already signed up with OhmConnect?

Written by Sam Lee
Updated over a week ago

Finding Your Service ID - SCE

How do I find my SCE Service ID number?

Written by Sam Lee
Updated over a week ago

Finding Your Service ID - PG&E

How do I find my PG&E Service ID number?

Written by Sam Lee
Updated over a week ago

Why was I only given a few minutes notice before an #OhmHour?

You are notified as soon as the information is received via the energy operators.

Written by Scott Matt
Updated over a week ago

Why did my smart device shut off early before the #OhmHour began?

A lot of users queued up to send the shut-down signal out therefore the process starts early.

Written by Scott Matt
Updated over a week ago

Finding Your Service ID - SDG&E

How do I find my SDG&E Service ID number?

Written by Sam Lee
Updated over a week ago

Why am I not receiving the confirmation text?

Contact your service provider to receive OhmConnect alerts on your phone.

Written by Scott Matt
Updated over a week ago

Event Forgiveness

Event forgiveness...An automated feature used as a reminder.

Written by Scott Matt
Updated over a week ago

Additional PayPal Troubleshooting

Want to know about how to resolve Paypal verification issue. Get an insight inside.

Written by Scott Matt
Updated over a week ago

What if I opt out of an #OhmHour but I was still counted?

No worries! Just send us the required data via customer support.

Written by Scott Matt
Updated over a week ago

Why did my points change? Why is my balance suddenly negative?

All calculations made are received from your utility.If you missed your forecast and earned negative points,read to learn more.

Written by Scott Matt
Updated over a week ago