Meet our new smart energy membership, OhmSmart.
For just $4.99 per month, take your energy earnings to the next level and maximize your home's efficiency with:
- Hands-free energy saving. We’ll equip you with 2 smart plugs for your home’s most energy hogging appliances. We'll power them off and on during #Ohmhours and AutoOhms -- no need to lift a finger!
- Invincibility. Gone are the days when you need to worry about missing an #OhmHour and breaking your hard-earned streak. An OhmSmart membership means your streak is always protected, even if you miss an #OhmHour.
- More chances to earn. By automating your home with smart devices, you’ll also get access to AutoOhms. These are are more frequent, higher paying, shorter windows of energy saving events.
- VIP money-making potential. OhmConnect customers with connected devices earn an average of 2x points during #OhmHours because we can make sure we power down your devices accordingly.
- A sale that never ends. All that new cash in your pocket makes you want to upgrade even further? Your membership gets you 10% off anything in the OhmConnect store, no questions asked.
- Get your first month FREE. For a limited time, We'll deposit $4.99 in points to your OhmConnect account when you enroll in a monthly OhmSmart membership.
You don’t need any specific appliances to participate in the new program and make your home work for you. Join OhmSmart today!
How much does it cost?
OhmSmart costs $4.99 / month for 12 months or $55 upfront.
This sounds awesome. How do I sign up?
If I don't sign up for OhmSmart, will I stop getting #OhmHours or AutoOhms?
OhmSmart is designed to take your energy savings to the next level. If you choose not to sign up for an OhmSmart membership, you will continue to get energy saving events like #OhmHours and AutoOhms (if your account is #OhmHour eligible).
I received a special promotion for my first month. How will I be reimbursed?
Some OhmSmart members enrolled during a promotional period in which the first month of a monthly membership was reimbursed. If you qualified for that promotion, you received an automatic deposit of 499 points (worth $4.99) to your OhmConnect account. You can see the points on your rewards page and cash out via PayPay, a gift card, or as OhmConnect store credit (where you can use your 10% discount for even more savings!).
If you do not see the added points to your account, please reach out to our Customer Experience team for assistance.
When will I receive my smart plugs?
We want you to get your devices as quickly as possible. Shipping takes about 7 to 10 business days. We’ll email you to confirm your order, with tracking information when it's available.
Cool, I got my smart plugs! Where should I put them?
To get the highest energy savings, we encourage you to use your smart plugs on energy-intensive appliances. Think a refrigerator, entertainment console, window A/C unit, or a power strip with a lot of smaller appliances attached.
How do I connect my smart plugs to OhmConnect?
To connect your smart plug, go to your devices dashboard. Click the plus sign to add a new device to your account. Once your devices are connected and participate during #OhmHours, you’ll activate Streak Protection and AutoOhms.
Help! My devices aren’t working.
If you have reviewed the device manual and are still having trouble, reach out to TP-Link's Support Team as they're experts on their devices, how they work with the Kasa App, and how the Kasa App communicates with other platforms (i.e. OhmConnect).
As such, they'll be able to answer your questions in more detail. You can reach them here. And yes, all devices are subject to the original manufacturer’s warranty.
How does Streak Protection work?
First, a quick refresher on streaks. Streaks measure the number of times you consecutively beat your forecast during an #OhmHour. Achieving a streak earns you bonus points during future #OhmHours. Normally, if you don't beat your forecast one #OhmHour, you break your streak and stop earning bonus points until you build up the streak again.
With OhmSmart, your streak is protected if you miss your forecast during an #OhmHour. By maintaining your streak, you earn more points every #OhmHour. All OhmSmart members receive this benefit once you connect your smart plug(s) to your account.
Note that you must connect your smart plug(s) to your account to activate your Streak Protection.
For more details on how regular streaks work, read our article here.
What are AutoOhms?
With AutoOhms, your smart devices (which you now have connected!) automatically power down in real-time, and you earn a flat rate for each device that turns off.
AutoOhms are a simpler way to get rewarded: once you connect devices, they do all the work for you. No running around your house; no goals to beat. Just sit back as your devices power down, and watch as the cash rolls in!
During an AutoOhm, your smart thermostats and any devices and appliances that are connected to smart plugs will power down automatically. You’ll earn a flat rate for every 15 minutes each appliance is off -- which means the more plugs and thermostats you have connected, the more you make!
Read more about how AutoOhms work here.
How do I get 10% off?
That's great to hear! The more devices you have, the easier it is to save big during #OhmHours. Look for the discount code provided in your enrollment confirmation email. Then, head over to our store to purchase more smart plugs or a smart thermostat.
How do I update my payment method?
Reach out our Customer Experience team and we’ll help you out.
What payment methods are accepted?
We accept most major credit cards, Apple Pay, and Google Pay.
How do I cancel my membership?
We're sorry to hear you want to end your OhmSmart membership. And we understand that OhmSmart isn't for everyone.
To cancel, please reach out to our Customer Experience team. As a reminder, a cancellation fee applies if an OhmSmart membership is cancelled in the first 12 months.
I have feedback!
We really want to hear how things are going as we roll this new product out. As always, we'll ask for feedback along the way, but if you want to get in touch, just reach out!
I heard about another version of OhmSmart. Where can I learn more about that?
Great question! Prior to offering this version of OhmSmart, we had invited a few select customers to sign up for a different version. Read more about that version here. Note that we're no longer offering access to that version for the time-being.
What are the full terms and conditions for OhmSmart?
You can read OhmSmart’s terms and conditions in full here.