Last updated: March 26, 2020
OhmConnect, Inc (“OhmConnect”) is offering certain products and services which may consist of: (a) the use of various energy efficiency devices, such as thermostats, (“Products”), and (b) related services available through www.ohmconnect.com and certain mobile apps that assist in managing energy usage (the “Services”).Together these Products and Services, as may be described or updated from time to time at www.ohmconnect.com (the “Site”), are referred to herein as the “OhmSmart Services”.The OhmSmart Services include monthly subscriptions for the use of the Products and Services, as may be described on the Site.
1. Participation in the OhmConnect Service.
By signing up for the OhmSmart Services,Users are agreeing to participate in the basic OhmConnect services which help manage OhmHours, as described at https://www.ohmconnect.com/how-it-works (the “OhmConnect Basic Service”).
2. Terms, Upgrades, and Cancellation.
Initial Contract Term and Renewal
All Subscriptions require an initial twelve (12) month term (the “Initial Term”). After the Initial Term has been fulfilled, Users will automatically be enrolled in a monthly plan at the then-current rate.
After the Initial Term expires, Users may upgrade their subscription plans. Upgrades are subject to availability and may result in an additional amount billed each month for the Service.
Users may cancel their subscription by reaching out to our customer experience team and requesting cancellation. Requests received at least seven (7) days before the next billing cycle will be processed immediately. Requests received less than seven (7) days before the next billing cycle will be processed for the next month. Cancellation requests within the first 180 days of the beginning of the Initial Term will be charged an Early Cancellation Fee of $39.99. All other cancellation requests made during the Initial Term, will be charged a cancellation fee of $20.00, plus shipping and handling for the return of all Products. For purposes of cancellation, the effective cancellation date will be the first day following the month in which the cancellation request was made.
3. Payment and Renewal of Subscription
Payment for the first month of OhmSmart Services shall be prorated depending the effective date of service.Thereafter, the following fees shall apply:
Payment for the first month of service is due upon initial enrollment, and recurring monthly payments will continue on the same day of the month as the initial enrollment date (if the initial enrollment date falls on a date that is later than the latest day of a future month, then payment is due upon the last day of that month).
Upfront Payment for Annual Subscription:
Payment is due in full at the moment of purchase.
OhmConnect will offer Users at its discretion different payment methods through their online platform. OhmConnect reserves the right to change payment method options by giving reasonable notice to Users. Users on monthly subscriptions will be charged the amount of their subscription through their selected payment method on the payment due date.
All subscriptions will revert to monthly plans at the end of the Initial Term. Payment will be debited from the payment method on the 1st business day of the month.
OhmConnect may offer certain discounts, promotions and free introductory services (collectively, “Deals”) to its customers from time to time. OhmConnect reserves the right to change the offer bundle over time without any prior notice. In addition, you acknowledge and understand that OhmConnect does not provide any warranty or refund/cancellation assurances on any of the Deals. OhmConnect also reserves the right to amend the OhmSmart Services or other policies around any promotional offers such as a free or additional item along with the Product. The Deals are not interchangeable and cannot be traded off for monetary remuneration or in any other way.
4. Returns, Refunds, and Replacements and Support
Timeline for Returns
In the event of a cancellation during the Initial Term, User must return all Products to OhmConnect within 30 days from the effective cancellation date. If User chooses not to renew at the end of the Initial Term, User should contact OhmConnect at email@example.com to obtain information on how to return the Product(s).
Refunds and Refund Processing timelines
OhmConnect will process any refunds to Users within a reasonable time period, subject to any review of Product returns and it is the User’s responsibility to maintain a current User payment method for the refund processing.
Users may request OhmConnect to send a prepaid shipping label for the return of the Product(s). Users are responsible for returning all Products in the same condition as they were received. Any damages or defects that were not reported prior to a cancellation request will be charged to the User’s payment method.
Support, Warranty and Replacements
Products are subject to the manufacturer’s original warranty. To initiate a replacement of a Product, or for product support, User can email firstname.lastname@example.org.
5. Device ownership and purchase
During the term of User’s subscription, OhmConnect shall provide you with the Product(s) that you have selected under your subscription. User may use the Product(s) as part of the OhmSmart Services only, and only during the term of any valid subscription. OhmConnect remains the sole owner of all Product(s) provided to the User under the OhmSmart Services. No transactions are intended to be financing or sales transactions, unless otherwise expressly stated and agreed to by both parties.
Users may not assign their rights or obligations under these Subscription terms, and no User may sublease or assign to a third party the use of any Services or Products to any third party.
6. Other Terms