What is OhmSmart?

OhmSmart is a smart energy subscription that levels up your Ohmconnect experience. Start by choosing which Smart Home Package works best for your home. These Packages are exclusively available to OhmSmart members. Then, connect your smart plugs and smart thermostat to your OhmConnect account to unlock Streak Protection during #OhmHours. We’ll power your plugs and thermostat off for you–no need to lift a finger! But wait...there’s more! OhmSmart members get double bonuses on referrals.

How much does it cost?

OhmSmart costs $17.99 / month for 12 months or $199 upfront.  

Which smart home devices will I receive? 

When enrolling, members can choose between three smart home packages. 

 

• Smart Control: 1 Google Home Mini smart speaker, 1 Google Nest Thermostat, and 1 TP-Link smart plug.

• Smart Energy: 1 Google Nest Thermostat E and 2 TP-Link smart plugs.

• Smart Security: 1 Google Nest Hello smart doorbell and 1 TP-Link smart plug.

Learn more about all the devices we offer here.

When will I receive my smart home devices?

We want you to get your order as quickly as possible! Shipping takes about 7 to 10 business days. We’ll email you to confirm your order and let you know when tracking information is available. If you have any questions, please get in touch.

How do I install my Google Nest Thermostat E?

The Google Nest Thermostat E is easy to install yourself and connect to your OhmConnect account. Just follow the steps in Nest's installation video. Or, get a pro to do it. Use the Nest Pro Finder to request a quote. Once your thermostat is installed, be sure to connect it to your OhmConnect account!

How do I install my Google Nest Hello doorbell?

The Google Nest Hello doorbell is easy to install with the Nest app. If you want additional support, check out Google's support article.

How do I connect my smart plug / thermostat to OhmConnect?

To connect your smart thermostat and plug(s), go to your devices dashboard. Click the plus sign to add a new device to your account. Once your devices are connected and participate during #OhmHours, you’ll activate Streak Protection.  

Help! My devices aren’t working. 

If you have reviewed the device manual and are still having trouble, reach out to our customer experience team and let us know what is going on. All devices are subject to the original manufacturer’s warranty.

How does Streak Protection work?

First, a quick refresher on streaks. Streaks measure the number of times you consecutively beat your forecast during an #OhmHour. Achieving a streak earns you bonus points during future #OhmHours. Normally, if you don't beat your forecast one #OhmHour, you break your streak and stop earning bonus points until you build up the streak again. 

With OhmSmart, your streak is protected if you miss your forecast during an #OhmHour! By maintaining your streak, you earn more points every #OhmHour. All OhmSmart members receive this benefit once you connect your smart plugs and/or smart thermostat to your account.

Note that once your devices are connected and participate during #OhmHours, you’ll activate your Streak Protection.  

For more details on how regular streaks work, read our article here.

How do double referral bonuses work?

All OhmSmart members receive a double referral bonus for referring friends to OhmConnect. You'll earn $40 (instead of $20) for every friend who signs up using your personal invite code, connects their utility, and saves energy. Ready to share the OhmConnect love? Refer your friends today!

How can I sign up for OhmSmart?

At the moment, OhmSmart is available for a select group of customers. Didn't get an invite but want to join? Let us know that you're interested and we'll put you on the wait list! Please note that the offer to subscribe to OhmSmart expires 1 week after receiving your first email invitation.

How do I update my payment method?

Reach out our customer experience team and we’ll help you out.

What payment methods are accepted?

We accept most major credit cards, Apple Pay, and Google Pay.

How do I cancel my subscription? 

We're sorry to hear you want to end your OhmSmart subscription. To cancel, please email our customer experience team. 

 

What are the full terms and conditions for OhmSmart?

You can read OhmSmart’s terms and conditions in full here.

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