Every OhmConnect user has a Status Level, ranging from Carbon to Diamond. Your Status is determined by the average amount you reduce during the last five #OhmHours. The higher your Status, the more points and prizes you'll earn.

Here's what each Status means:

  • CARBON: This Status means you’ve signed up for OhmConnect but haven't fully enrolled. You're not participating in #OhmHours and you’re using too much dirty power. Luckily, we're here to help!
  • BRONZE: Reach this Status when you start participating in #OhmHours. You'll earn tokens for every #OhmHour you opt into. Tokens can be redeemed for prizes and PowerUp cards. Note: you can't earn cash for saving energy when you're Bronze.
  • SILVER: This is where it starts getting fun. Silver Status means you've fully enrolled (connected your utility and signed our enrollment form) and are able to earn cash for participating in #OhmHours every week. You'll earn points for reducing energy, which you can cash out through PayPal.
  • GOLD: We look back at your previous 5 #OhmHour, and calculate the average energy you reduced. If your average reduction is more than 15% of what we expected you to use, you'll level up to Gold Status and earn 6x points for your #OhmHours when you beat your forecast.
  • Heads up: if you're Gold and you do not beat your forecast, we'll dock you at your new 6x rate.
  • PLATINUM: If your average reduction is more than 40% of what we expected you to use, you'll reach Platinum Status and earn 10x points for your #OhmHours when you beat your forecast.
  • Heads up: if you're Platinum and you do not beat your forecast, we'll dock you at your new 10x rate.
  • DIAMOND: This is the top, folks. If your average reduction is more than 80% of what we expected you to use, you'll reach Diamond status and earn 12x points for your #OhmHours when you beat your forecast.
  • Heads up: if you're Diamond and you do not beat your forecast, we'll dock you at your new 12x rate.

Note that the average reduction calculation is based on all #OhmHours (points and prize) you were invited to, even if you opted out.

If you miss participating in a Prize #OhmHour, your streak will not be affected, but your status tier will be impacted!

Want to learn more?

You can learn about the conditions needed to achieve each Status Level here. Want to know what you need to do to level up? Review your Tune-Up page.

I should be at the next status level now, why hasn't it changed?

Status levels get updated once a day at 5AM. Wait a day and you should see your updated status. If it’s been longer than a day, you can reach out to customer service.

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