Some of our users have noticed data issues over the past couple weeks that have resulted in a number of issues ranging from seeing their tiers drop suddenly to receiving messages to reconnect their utility accounts. We have seen that users who try to reconnect get an error page like the image shown below.
Additionally, Toronto Hydro customers have contacted THESL only to hear that everything was fine on the Utility side and then told to contact OhmConnect. After thoroughly troubleshooting the issue from our end, we just received acknowledgment from THESL (1/8) that there is in fact a problem on their end.
When we have data restored from THESL we will run re-calculations on our THESL users and make sure that any OhmHour participation is properly credited. If you see persistent negative impact after a solution has been implemented, we will correct these errors as you write in.
Thank you for your patience.