Current Known Issues

Scott Matt avatar Sophie avatar Sam Lee avatar +1
12 articles in this collection
Written by Scott Matt, Sophie, Sam Lee and 1 other

Cashouts disabled for SCE users

Why have cashouts been disabled for SCE users?
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

SDG&E Account Not Connected

I've received word from SDG&E that my account is connected to OhmConnect, but my OhmConnect account says not connected.
Sophie avatar
Written by Sophie
Updated this week

Tax Forms for 2018

1099 forms
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

SCE Data Delays leading to TBDs or 0 points.

Data delivered from SCE to OhmConnect will automatically update #OhmHours with the correct points and usage, thus updating the streak.
T
Written by Team OhmConnect
Updated over a week ago

Toronto Hydro Data Issues

Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Hotmail and Outlook users not seeing their #OhmHour notifications

Streak/negative points shields will not be awarded to Hotmail users who did not receive a notification.Team is trying to resolve the issue.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

PG&E Error Message

You tried to connect your PG&E account but you got an error message...
Sam Lee avatar
Written by Sam Lee
Updated this week

Unable to connect electric cars with Chargepoint

Electric cars connectivity issue with chargepoint via OhmConnect.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Users receiving fewer #OhmHours after summer

Reduced number of #OhmHours during the fall/winter months.
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Spin to Win not working

Spin to Win on the Token Marketplace is currently not working
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

SmartAC reducing PG&E users to Bronze status

OhmConnect users dropped down to Bronze Status. Contact support to restore your previous status.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Sharing to Facebook upon cash out not paying out 50 points.

Posting to Facebook results in bonus points not being paid out.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago