Customer Experience Manager (Remote, U.S.)

Role summary

We are looking for a brilliant leader who excels in daily coaching and hands-on problem solving to lead our team of Summer Energy Ambassadors on our growing Customer Experience team.

In the role of Customer Experience Manager, you work closely with the Director of Customer Experience to build and inspire a high-performance team that delivers world class experiences for our customers. This is a new role to support the rapid growth of our customer base as we transition to a device centric product. It’s critical in delivering one of our core values to ‘Lead With Purpose,’ and in supporting our mission to improve the lives of people and the health of the planet by reimagining the way we use energy. 

Who we are

OhmConnect is an Oakland-based software company that currently provides demand response (DR) services to over half a million California households. Using a fun and free app, OhmConnect notifies customers of grid events and pays them for their energy reductions. Participation in events can be automated by connecting smart devices (e.g. WiFi thermostats and plugs) to the OhmConnect platform. 

We are a technology-centric company in which everyone, from analyst to CEO, is a hands-on collaborator and problem solver. Although most of our team currently lives in California, OhmConnect is a “work from anywhere” company. This role is likely to be filled by someone living in Sacramento or the Central Valley.

What you will do

Who you are

What you will get

How to apply

Equal Opportunity Employer

Individuals seeking employment at OhmConnect are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identification, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.